PSA members are invited to brush up on professional skills and learn on with the Professional Development Committee.
Accountability and Dependability
Achieves the right results in the necessary timeframe using work time and resources efficiently and effectively to manage the workload. Takes responsibility and ownership for own decisions, actions, and results.
10 Powerful Strategies to Beat Procrastination
Five Ways to Learn from Failure
Mastering Time Management: An 8-Day Practical Program
The Inclusive Leader’s Approach to Accountability
Time Management: A Disciplined Approach to Priority Setting
Time Management: Focusing on Your Priority and Purpose
Collaboration
Creates and maintains effective relationships with others to achieve outcomes which are beneficial to the University.
10 Strategies to Foster More Creative Problem Solving
3 Ways to Improve Your Decision Making
Conflict Management: A Practical Workshop for Leaders
How to Make Courageous Decisions
Managing Up, Down, and Across
Showing Vulnerability as a Leader
The Five Levels of Decision-Making Tool
Continuous Improvement
Seeks opportunities and actively participates in an ongoing effort for self-growth to improve various elements in the organization.
Actualize Your Purpose and Legacy: Workshop for Improving Your Well-Being
Actualize Your Purpose: A Workshop & Discussion Series on Improving Your Well-Being
Advance Your Career with a Personal Board of Directors
Advocating for Yourself in Personal and Professional Relationships
Building Confidence as a New Leader: Overcoming Internal Barriers
Identifying and Mitigating Imposter Syndrome
Mapping Your Career Path in Higher Education
The Art and Practice of Giving and Receiving Feedback
Ethics and Integrity
Performs job duties/ responsibilities in a manner consistent with UA’s values, policies, and Standards of Behavior. Sets an example by consistently modeling high standards of performance, fairness, honesty, inclusivity, and truthfulness.
Creating Equitable and Inclusive Meetings
Cultural Intelligence: A Training for Higher Education Leaders
Engaging in Empathy: Balance the Emotional Demands
Inclusive Communication: A Training for Higher Education Leaders
Inclusive Leadership: Understanding Your Intersecting Identities to Better Serve Others
Increasing Emotional Intelligence by Identifying Your Triggers
Integrating Inclusivity into Your Leadership Philosophy
Managing Change as an Inclusive Leader
Starting Courageous Conversations to Foster Diversity and Difference
The Key Components of Emotional Intelligence for Academic Teams
Understanding and Addressing Microaggressions
Effective Communication
Conveys ideas, thoughts, knowledge, data, and other information to individuals and groups verbally and in writing, and also utilizes active listening skills so that the message is received and understood with clarity and purpose.
Communication Strategies to Confront Toxicity in the Workplace
Cultivating a Professional and Engaging Persona on Your Video Calls
Essential Practices for Leaders Communicating Across Difference
Finding your Authentic Voice: Building Public Speaking Confidence
Intentionally Build Your Executive Presence
Service Excellence
Provides exceptional service while exhibiting a positive, professional presence as a representative of the University.
Auditing and Improving Customer Service on Your Campus
Culturally Responsive Customer Service: A Holistic Approach to Student Retention
Customer Service Learning Hub
Developing and Implementing Your Customer Service Vision
Everything You Need to Know to Improve Customer Service in Higher Education
Foundations of Customer Service
Tools for Better Customer Service
What Does Customer Service in Higher Education Actually Look Like?